My donation failed – what should I do?
If your donation fails, it’s usually due to issues with your bank, card, or banking arrangements. Unfortunately, this is not something we can resolve on our end. To resolve the issue, here’s what to check and do:
1. Check with your bank
Call your bank and ask if they blocked the payment
Ask them to allow online and international donations
Make sure your card is not limited to a region (e.g. “Europe only”)
2. Check your card settings
Make sure your card is allowed for online payments
Confirm your card is up to date and not expired
Check your bank has your correct mobile number
Install the latest updates on your device
If your bank uses a mobile app, download and sign into it
3. Check for extra verification:
Look for a pop-up from your bank asking for a code or password
Complete any identity check (3D Secure)
If you missed the prompt, try again and look out for it
4. PayPal checklist
If you used PayPal instead of a card:
Check your PayPal account is verified and working
Make sure your linked card or bank account is up to date
Confirm your contact details are correct
Log in to PayPal and check for messages or actions required
Try donating via card instead of PayPal if issues continue
5. Still having trouble?
Try a different card
Try a different browser or device
Check your email or banking app for any alerts
Wait a few hours and try again
By following these steps - checking with your bank, resolving authentication issues, and verifying your card settings - you should be able to resolve any donation problems and successfully complete your transaction.