I'm having download problems
If you're experiencing issues with downloads, here are a few steps you can try to resolve the problem:
Troubleshooting steps:
Try a different browser: Switching to a different browser may fix the issue.
Use a laptop: Accessing the website via a laptop instead of a phone is often more reliable.
Clear cache / history: Clear your browser’s cache and history before trying again.
Use incognito mode: Open an incognito window in any browser to avoid cached data interfering.
Update your device: Ensure your device's software is fully updated.
Ask for help: If you're still having trouble, consider asking a friend to assist.
You have access to your events and materials right in your donor account without downloading.