I'm having download problems
If you're experiencing issues with downloads, here are a few steps you can try to resolve the problem:
Troubleshooting steps:
Try a different browser: Switching to a different browser may fix the issue.
Use a laptop: Accessing the website via a laptop instead of a phone is often more reliable.
Clear cache / history: Clear your browser’s cache and history before trying again.
Use incognito mode: Open an incognito window in any browser to avoid cached data interfering.
Update your device: Ensure your device's software is fully updated.
Ask for help: If you're still having trouble, consider asking a friend to assist.
5-Minute audio preview instead of downloading?
Recently, some users clicking the 'download track' button in event emails have encountered an issue where the button allows them to 'listen online' instead of downloading the track. While most platforms have resolved this, some users may still encounter a '5-minute audio preview' that loops when trying to download.
How to Fix It:
Change your default browser: This issue is often browser-related. Switching your default browser should allow you to download the track properly.
Right-click (or long press) and copy the download link address: Paste it into a different browser to successfully download the track.
Open in a new tab: If clicking the download button opens the track in a new tab, simply copy the link from the address bar and paste it into a different browser to download.
Following these steps should resolve any download problems you're encountering.